Monday, June 04, 2007

What a Day

Sometimes I think insurance is more trouble than it's worth. I made Kenzie's appts in the morning...was able to get them both scheduled for Weds...but found out during the process that I needed to get one of the tests preauthorized. Well you would have thought I was asking someone to cut off their right arm to get that authorization #. After numerous phone calls to the hospital (where the test is going to be done), to the preauthorization unit at the insurance company and to the specialist office which resulted in being forwarded to referral persons voice mail multiple times...I hate that!...being told that we wouldn't have enough time to get the pre auth because there is a 48 hr turn around time...that we are supposed to be having the test done at the hospital, that it's supposed to be done somewhere else. Ugh! by this point I'm totally freaking out because all I know is that I was told Saturday to get all these tests done and to be back in the drs office Thursday morning. I ended up with a supervisor in the pre auth area who said that she would work with me in the morning to make sure that everything got straightened out. I also talked to the specialists assistant who also assured me that she would get with her referral person to make sure that the info got done asap so the auth could be obtained. I received a phone call around 6:30pm from the specialist giving me the auth number that I needed. What a hassle! Now we're just in a waiting mode until Weds when all the test get done. The bone scan gets done in the morning and the MRI in the afternoon. Kenzie had the blood work done today.

4 comments:

Martha said...

No fun. I hope everything turns out okay and that Kenzie is feeling better soon.

~Velda said...

craziness! NOT what you need on top of everything else! ((hugs))

Andy said...

I bet you don't have these kinds of troubles in Canada, do you Velda? :o) P.S. Everything has worked out; Vicki is taking Kenzie to her appointments as I write this. Now we just need to pray for good results.

Meari said...

Insurance companies can be SO frustrating. I feel for ya.

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